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US Airways Contact Numbers

Department
Location/Co-Mail
Phone Number Contact Information

InFlight Services


Daily 0630-2030
Terminal 4 / Concourse B
T4-INF
 
480-693-2945
800-381-0672

Ask Inflight / Irreg. Form
Follow menu prompts to contact various Inflight Services departments.
Absence Management 480-693-5400
absencemngmt@usairways.com
 
Aircraft Appearance
24 hours
OPEX #s
PHX 3858
LAS 5498
 
Alcohol Related Reports 866-874-3933 Report ALL alcohol related incidents the same day that the incident occurred.
Benefits Department

Mon - Fri 0800-1700
CHQ
CH-BEN
888-860-6178

employee.benefits@usairways.com
Obtain employee benefits information.

Bid Administration


Mon - Fri 0800 - 1630
Flight Training Center
FTC - SKD
 

480-693-1916

Fax
480-693-1999
 
Vacation Trades
Monthly Lines
Relief Lines
Cabin Safety Hotline 480-693-1539
800-363-2545, option 5
 
 
Catering Logistics and Operations Department

Mon - Fri  0800-1700
Terminal 4 / Concourse B
T4 - CAT
OPEX #
4177
Contact Catering Department personnel.

Catering / Provisioning

 
OPEX #
PHX   2933
LAS   1770
To report catering and/or provisioning discrepancies from the jet bridge.
Catering / Provisioning
Field Stations
Contact local field station operations To report catering and/or provisioning discrepancies in field stations.
CBT Support
800-327-0117
follow prompts by pressing
2-5-6-2

cbt.support@usairways.com
 
 

Employee Communications Hotline

24 Hours
 
888-873-2459 Pre-recorded communications to AWA employees.
Crew Accomodations

Mon - Fri  0800-1700


480-693-5196
 480-693-5198
 800-540-5596
 

 
Crew Locator Line
Phone number is activated only when necessary.
800-833-8602 Crew Locator System
Customer Relations
PHX-RWE-CNA

866-523-5333
or
usairways.com

Contact number and website address to allow customers to provide comments and feedback
Daily Scheduling

800-327-0117

follow prompts by pressing 2-1-1-6

Please note that Daily Scheduling handles situations and irregular operations that are happening "the day of" This will include "sick calls happening the day of" and "Reserves calling to be released".
Disabilities Hotline 800-892-3624 Refer passengers with disabilities wishing to discuss their travel experiences with an AWA customer service representative.
Emergency Response Line
24 hours
800-982-7760 If necessary, contact InFlight Services in the following emergency situations:
A/C accident
A/C evaluation
Fire and Smoke onboard, resulting in injury.
Physical assault of a FA.
Decompression.
Turbulence resulting in injuries.
Bomb threats.
Hijack attempts.
Serious injury to or death of a passenger or crewmember.
Emergency Travel Requests
24 Hours
 
888-260-7169

empemergencytravel@usairways.com

 

 
all emergency travel requests will be handled by US Airways Inventory Services
for active and retired employees for emergency travel regarding death or critical illness of an immediate family member. 
 
Employee Assistance Program (EAP)
Behavioral Health Program
800-363-7190 Obtain counseling and referral services for personal issues..
Employee Relations

Mon - Fri 0800-1700
Terminal 4 / Concourse B
PHX-CH-ERA
480-693-4098 Questions regarding Human Resources, clarification of Company policy, report discrimination/harassment.
Employee Travel Automated Line
800-325-9999
 
Utilize this number when making non-revenue travel plans

Employee Travel Services

Co-Mail: PHX-CHQ-ETS

 

480-693-8717

Fax
480-693-8850

employee.travel@usairways.com

 
Obtain pass travel benefits information.
Fidelity - 401 K Information
800-354-3965
www.401k.com
 
Obtain information or make changes to 401K accounts.
Future Scheduling 800-327-0117

follow prompts by pressing 2-1-2-6
 
Inflight Administration

Mon - Fri 0730 - 1600
480-693-5400

inflightadmin@usairways.com
Medical Leaves of Absence

Inflight Services


Daily 0630-2030
Terminal 4 / Concourse B
T4-INF
 
480-693-2945
800-381-0672

Ask Inflight / Irreg. Form
Follow menu prompts to contact various Inflight Services departments.
Inflight Training
Mon - Fri 0800-1700
Flight Training Center
FTC-INF
480-693-4888 Questions on FA duties and training.
Medical Clinic
Mon-Fri 0730-1800
PHX-CH-MDF
480-693-8466

Appointments
Call for appointment for personal illness or injury.
See a supervisor for any on the job injuries.
Questions regarding possible flight sensitive medication prior to flight.
Labor Relations

PHX-CHQ - LBR
480-693-8619  

Onboard and
Cabin Services


Mon - Fri 0700-1600


PHX-FTC-DCS

 
480-693-5249

Ask Inflight / Irreg. Form
Questions or comments regarding catering and cabin services.
Payroll

Mon-Fri 0730-1800


PHX-RWE-PAY


480-693-3435

Fax
480-693-3400
 

 
Pilots Office 480-693-5305  
Safety Hotline
24 Hours

800-363-2545
480-693-8394
 
Leave a message regarding safety related information.
Switchboard Operator


480-693-0800
 

 
System Operation Control
24 Hours

480-693-1539
Emergency Use Only

This number is to be used only in an emergency to report a Passenger Misconduct Level 3 or 4.  See IOM Chapter 2.
 
Timekeeping
480-693-1927
480-693-1909
 
 

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