Department
Location/Co-Mail |
Phone Number |
Contact Information |
Inflight Services
Daily 0530-2200
Terminal 4 / Concourse B
T4-INF
|
480-693-2945
800-381-0672 |
Follow menu prompts to contact various Inflight Services
departments. |
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Aircraft Appearance
24 hours |
OPEX #s
PHX 3858
LAS 5498 |
To requests pillows, blankets and headsets, call prior
to passenger boarding to allow time for delivery. PHX & LAS ONLY. |
|
Alcohol Related Reports |
866 -874-3933 |
Report ALL alcohol related incidents the
same day that the incident occurred. |
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Benefits Department
Mon - Fri 0800-1700
CHQ
CH-BEN |
480-693-8913
480-693-8954
480-285-4292 |
Obtain employee benefits information. |
|
Cabin
Safety Hotline |
480-693-1539
800-363-2545, option 5
|
|
Catering Logistics and Operations
Department
Mon - Fri 0800-1700
Terminal 4 / Concourse B
T4 - CAT |
OPEX #
4177 |
Contact Catering Department personnel. |
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Catering / Provisioning
|
OPEX #
PHX 2933
LAS 1770 |
To report catering and/or provisioning discrepancies
from the jet bridge. |
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Catering / Provisioning
Field Stations |
Contact local field station operations |
To report catering and/or provisioning discrepancies in
field stations. |
Employee Communications Hotline
24 Hours
|
888-873-2459 |
Pre-recorded communications to AWA employees. |
Crew Accomodations
Mon - Fri 0800-1700 |
480-693-5196
480-693-5198
800-540-5596
|
|
Crew Locator Line
Phone number is activated only when necessary. |
800-833-8602 |
Crew Locator System |
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Crew Resources
Automated Phone System |
480-693-2515
800-685-4400
Fax Machine
480-693-3959 |
Follow phone menu prompts.
Flight Attendant, press 2. |
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Inflight Reserve Hotline |
Press 1 |
Access automated reserve assignment for following day. |
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Future Scheduling |
Press 2 |
General Information
Personal Trades
Drop/Pick-up Trades |
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Daily Scheduling
formerly Irregular Operations |
800-327-0117
follow
prompts by pressing 1-1-1-6 |
Please note that Daily Scheduling handles
situations and irregular operations that are happening "the day of" This
will include "sick calls happening the day of" and "Reserves calling to
be released". |
Inflight Services
480-693-2945
800-381-0672
|
Press 4 |
Contact InFlight Supervisor |
|
Scheduling Administration |
Press 5 |
Question regarding hours worked. |
Bid Administration
480-693-1916
Mon - Fri 0800 - 1700
Flight Training Center
FTC - SKD
|
Press 6
Fax
480-693-1999
|
Vacation Trades
Monthly Lines
Relief Lines |
|
Inflight Polices and Procedures Hotline |
Press 7 |
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Customer
Relations |
866-523-5333
or
usairways.com |
Contact number
and website address to allow customers to provide comments and feedback |
|
|
|
Daily Scheduling
formerly Irregular Operations |
800-327-0117
follow
prompts by pressing 1-1-1-6 |
Please note that Daily Scheduling handles
situations and irregular operations that are happening "the day of" This
will include "sick calls happening the day of" and "Reserves calling to
be released". |
|
Disabilities Hotline |
800-892-3624 |
Refer passengers with disabilities wishing to discuss
their travel experiences with an AWA customer service representative. |
Emergency Response Line
24 hours |
800-982-7760 |
If necessary, contact InFlight Services in the following
emergency situations:
° A/C accident
° A/C evaluation
° Fire and Smoke onboard, resulting in
injury.
° Physical assault of a FA.
° Decompression.
° Turbulence resulting in injuries.
° Bomb threats.
° Hijack attempts.
° Serious injury to or death of a passenger or crewmember. |
Emergency
Travel Requests
24 Hours
|
888-260-7169 |
all emergency travel requests will be handled by US Airways Inventory
Services
for active and retired employees for emergency travel regarding death
or critical illness of an immediate family member.
|
Employee Assistance Program (EAP)
Holman Group |
800-837-4292 |
Obtain counseling and referral services
for personal issues.. |
Employee Relations
Mon - Fri 0800-1700
Terminal 4 / Concourse B
T-4 ERL |
480-693-4098 |
Questions regarding Human Resources, clarification of
Company policy, report discrimination/harassment. |
|
Fidelity - 401 K Information |
800-354-3965
www.401k.com
|
Obtain information or make changes to 401K accounts. |
Inflight Services
Daily 0530-2200
Terminal 4 / Concourse B
T4-INF
|
480-693-2945
800-381-0672 |
Follow menu prompts to contact various Inflight Services
departments. |
Inflight Training
Mon - Fri 0800-1700
Flight Training Center
FTC-INF |
480-693-4888 |
Questions on FA duties and training. |
Medical Clinic
Mon-Fri 0730-1800
CHQ
CH-MDF |
480-693-8466
Appointments |
Call for appointment for personal illness or injury.
See a supervisor for any on the job injuries.
Questions regarding possible flight sensitive medication prior to
flight. |
Onboard Products
Mon - Fri 0700-1600
CHQ
CH-OBP |
480-693-5249 |
Questions or comments regarding inflight entertainment
videos, audio programs, headsets, and magazines. |
Pass Bureau
Mon - Fri 1000-1700
CHQ
CH-PSB |
480-693-8717
800-894-7277
pass.bureau@usairways.com
|
Obtain pass travel benefits information. |
|
Pass Travel
Automated Line |
800-325-9999
|
Utilize this number when making non-revenue travel
plans |
Payroll
Mon-Fri 0730-1800 |
480-693-2755
480-693-2762
480-693-3435
Fax
480-693-3400
|
|
Safety Hotline
24 Hours |
800-363-2545
480-693-8394
|
Leave a message regarding safety related information. |
|
Switchboard Operator |
480-693-0800
|
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System Operation Control
24 Hours |
480-693-1539
Emergency Use Only |
This number is to be used only in an emergency to report a Passenger
Misconduct Level 3 or 4. See IOM Chapter 2.
|
|
Timekeeping |
480-693-1927
480-693-1909
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